The airport transfer and the apartment key handover are two different arrangements. A car can bring you to an agreed address, but it cannot make an absent host or inaccessible key point available. Before flying, establish exactly how you enter the property and whether a separate key collection address must appear in the transport itinerary.
Ask where the keys actually are
A letting office, hotel reception, caretaker and apartment entrance can all have different addresses. Request the check-in procedure in writing and compare it with your accommodation confirmation. If you must visit an office before the apartment, include both stops when requesting transport. Ask the property about its available handover window and what happens outside it. Do not assume that the airport car will wait through registration or an extended discussion with the host unless that waiting has been described and agreed in the quotation.
Keep access information private and accessible
Save the necessary instructions where the lead traveller can read them without relying on a new mobile data connection. Door codes and lockbox details should be shared only with the people who need them. A public booking note or broad group message is not the best place for sensitive property access information. Airportcab generally needs the destination and practical unloading instructions; if a code is essential for vehicle access, ask how to share it appropriately. Keep a direct host contact in case an instruction does not match the property.
Plan for a delayed flight before it happens
Ask the host who handles late arrivals and how changes should be communicated. If your flight moves, update the accommodation as well as the transfer team. Their responsibilities differ: a revised car plan does not automatically extend an office's opening hours or arrange a new key meeting. Where an alternative handover is offered, obtain its precise instructions before leaving the airport. Avoid waiting until arrival at a dark or unfamiliar entrance to discover that the backup contact has not been told about the change.
Build checkout into the return plan
Read the key-return instructions while there is still time to clarify them. If keys must go back to a separate address, either complete that task before pickup or ask for the stop to be included in the return itinerary. Finish packing, room checks and collection of stored luggage before the agreed collection time. Give Airportcab the actual return pickup and flight details. A saved request is not a confirmed booking; keep the written transport confirmation separate from the apartment confirmation so neither is mistaken for the other.
Check who is allowed to receive the keys
Some hosts ask for a named guest or specific check-in documentation. Confirm that requirement directly and arrange for the relevant person to be present. A driver is not automatically authorised to complete accommodation formalities for the group. If another adult will collect keys, obtain the host’s agreement before scheduling the stop.
Questions about this journey
Will the driver collect our apartment keys automatically?
No. A key stop must be requested and agreed; the host remains responsible for its handover procedure.
Should I put a lockbox code in general booking notes?
Share access details only where needed. The normal transfer brief should focus on addresses and practical arrival instructions.
What if keys must be returned elsewhere?
Complete it before pickup or request the extra return stop in advance.